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In Stock 

Destination	Delivery Time
Dubai	1 Business Day
Rest of UAE	2-3 Business Days
GCC - Air	2-3 Business Days
GCC - Road	5-10 Business Days

We deliver goods as early as we can with either DHL or our own drivers.

Made to Order 

Destination	Delivery Time
Dubai, Rest of UAE, GCC - Sea	10-12 Weeks
Dubai, Rest of UAE, GCC - Air	8-10 Weeks

We ship the goods as soon as the brand(s) have finished manufacturing your order.

Total delivery time will vary based on the standard production time (6-8 weeks) + method of shipment that you select.

As diligent as we try to be, sometimes there are delays from our manufacturers that are out of our control. We do our very best to make sure this does not happen. Designitch LLC does not take responsibility for any delays.

SHIPPING

At checkout, you will be presented with different shipping methods based on your selection.

Shipping rates will vary based on the order size, delivery location, and shipment method selected.

For In Stock items, we ship with DHL.

For Made to Order Items, we ship with either DHL or one of our freight forwarding partners.

All our shipments are always fully insured.

Designitch LLC will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Our return policy lasts 7 days. If 7 days have gone by since the goods were delivered, unfortunately we can’t offer you a refund or exchange.

In Stock order returns:

1. Your item must be unused and in the same condition that you received it.

2. It must also be in the original packaging.

Made to Order returns:

1. We do not provide returns or exchanges for Made to Order items.

2. If the order is received damaged or has a manufacturer defect, we will replace the item free of charge.

To complete your return, we require a receipt or proof of purchase.

If you are returning an item from overseas, you will be responsible for paying for your own shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return your product, you should ship your order to:

Designitch Home Furnitures and Accessories LLC
Warehouse #12,
Street 24A, Al Quoz Industrial 1,
Dubai, DU, 25386,
United Arab Emirates

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds will be done only through the Original Mode of Payment.

Sale items (if applicable)

Only regular priced items may be returned, unfortunately sale items cannot be returned.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Made to Order

When it comes to a design process, we believe having variety and the flexibility to customize each item to the exact size and finishes that you want is necessary. In modern times, we should not be limited to only what is left in stock. 
We work with over 100 of the best design brands and each of them have unique finishes. We have done our best to provide you with as many options as possible online, without overwhelming. 

How it Works:

Once you place your order that is made to order, we will release the order to the manufacturer(s) as soon as we receive the payment. The manufacturer will begin production on the item and once it is completed, we ship it to you right away.

Deposit:

For online orders, a made to order item must be paid 100% in advance. If the customer is placing the order from the showroom, we require a 50% paid deposit to confirm the order.

Delivery Time:

The typical production time varies slightly based on the different manufacturers that we work with. The standard lead time is usually 6-8 weeks. Please keep in mind that in the month of August, Italian manufacturers are closed for about 2 weeks, which can add to the production time. Once it is manufactured, we will ship it as soon as possible via your selected shipment method.

Air Freight 
within 10 weeks
Sea Freight
within 12 weeks

We do our very best to keep the orders within our expected lead times, however there are instances where delays are caused by the manufacturer, shipper or customs. We do not take any responsibility for delays that are out of our control.

Finishes:

Materials and upholstered items can slightly vary in the production due to several reasons. For example, wood may have natural inconsistencies in the gains. Marble may have slight variations in the veins. Designitch is not responsible for textile and material variations. 

Support:

We have a friendly sales team that will be more than happy to assist you with certain size configurations or selections of the finishes. Feel free to reach out anytime you have a question.